Reserving and Renting Villa Joutsenrinne
– Terms and Conditions

RESERVATIONS AND PAYMENTS

On agreeing a reservation with us by email or telephone, you will receive an invoice by email, which provides the full address, driving directions, as well as account information for payment by bank transfer.

The rental conditions become binding for both sides once the guest has confirmed the reservation by depositing the reservation fee. The reservation fee is 300 €, to be paid within one week after making the reservation. The balance of the rent is due at least one month before the agreed date of arrival. For reservations made within 30 days of the arrival date, the full rent amount is due on reservation.

Payments are by bank transfer against the invoice we send. We regret we cannot accept credit or debit card payments.

We reserve the right to cancel reservations in case the payment terms are not fulfilled.

CANCELLING YOUR RESERVATION

 All cancellations must be sent by email to: info@joutsenrinne.fi.

 You may cancel your reservation at your own discretion. The following conditions apply:

  1. When a reservation is cancelled more than 30 days before the agreed date of arrival, a refund of 50% is paid.
  2. No refunds for cancellations made later than 30 days before agreed date of arrival.

Should the person that made the reservation, or an immediate family member, become seriously ill, suffer a major accident or die, the reservation may be cancelled for a 75% refund, unless the stay at the villa has already commenced. Such cases of illness or injury must be documented by a medical authority.

OUR RIGHT TO CANCEL A RESERVATION

In the case of force majeure, such as fires, natural disasters or other calamitous acts of God, we reserve the right to cancel confirmed reservations, which will be fully refunded. Should the force majeure happen during a stay at the Villa, the refund will cover the days remaining in the agreed stay.

ENJOYING VILLA JOUTSENRINNE

The Villa is at our guests’ disposal from 4pm on the date of arrival until 12 noon of the final day of the stay.

The maximum number of guests allowed is 10. The Villa is strictly non-smoking. Pets are allowed by prior arrangement only.

Open fires are not allowed around the Villa, except in the barbeque pit.

You will find further helpful notes both in the Villa itself on arrival, and in the reservation confirmation sent to you.

LIABILITY FOR DAMAGE

Guests must inform us of any damage done by any in their party to the Villa and its contents, and are financially liable for the cost of repairing or replacing damaged items. 

As Owners, we are not liable for damage to guests’ property due to unforeseeable exterior factors, or causes beyond our control, such as power cuts and severe weather conditions.

Contact information

Jukka and Kaisa Kantola
info@joutsenrinne.fi
+358 40 552 8880 (Jukka)
+358 50 464 1904 (Kaisa)